Terms & Conditions

Last Updated: April 5, 2025

Thank you for choosing Altis & Eve. These Terms of Use (“Terms”) contain the rules and restrictions that govern your use of our applications, products, services, and websites (“Services”). These Terms form a binding agreement between you and us. By completing the registration process and/or browsing the Services, you represent that (1) you have read, understand, and agree to be bound by the Terms; (2) you are of legal age and have the capacity to form a binding contract with us; (3) you have the authority to enter into the Terms personally; and (4) if you are using the Services on behalf of a company or other entity, (a) you agree that “you” includes you and that entity, (b) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (c) you agree to these Terms on the entity’s behalf. You should not access or use the Services unless you agree to be bound by all of these Terms.

1. Overview

1.1 These Terms are between you and Altis & Eve, a lifestyle and luxury brand dedicated to the curation of fine objects and high-end artisanal experiences. Our focus is on providing a “Calm Guide” through the world of premium goods, ensuring every interaction is grounded in stability, clarity, and exceptional service.

1.2 Altis & Eve and/or its affiliates are referred to in these Terms and Policies (as defined below) as “we” or “us”. For the purposes of these Terms and Policies, we also refer to:

Our website and digital interface, which may offer features, products, bespoke content, or concierge exchanges of information, as “Altis & Eve” or “our home”; and
End users, including visitors to Altis & Eve and those who use our platform to purchase products or acquire pieces for their personal collections as “you.”

1.3 We and our affiliates provide technical and operational support for our platform. We serve as a digital bridge between the world’s finest artisans and discerning collectors. To maintain a seamless experience, you may pay for multiple acquisitions in one transaction. We strive to coordinate logistics so that multiple orders are delivered together in one sustainable package whenever feasible, reducing our environmental footprint while respecting your time.

1.4 Your use of, and participation in, certain Services are also subject to additional policies we may publish from time to time, including the Privacy Policy and Cookies and Similar Technologies Policy describing how we process your personal data with total discretion (“Policies”). If the Terms are inconsistent with the Policies, the Policies shall prevail with respect to their relevant subject matter.

1.5 Resolution Protocol: Section 19 below contains provisions governing how disputes between you and us will be resolved, including without limitation, any disputes that arose or were asserted prior to the effective date of the Terms. Section 19 contains an agreement to arbitrate which requires, with limited exceptions, that all disputes between you and us be resolved by binding and final arbitration. We prioritize private, professional mediation to ensure that any misunderstandings are handled with the same level of care as our product deliveries.

1.6 Policy Updates: PLEASE NOTE THAT THESE TERMS ARE SUBJECT TO CHANGE BY US IN OUR SOLE DISCRETION AT ANY TIME. When changes are made, we will publish a copy of the updated Terms and/or Policies available on our site, and we will also update the “Last Updated” date at the top of the page. We encourage you to periodically review the Terms and Policies for the latest version. We may provide notice to you of such changes via email or other channels. Unless otherwise stated in such update, any changes to the Terms will be effective immediately for users of the Services. If you do not agree to any change(s), you shall stop using the Services. Otherwise, you agree that your continued use of the Services after the changes take effect constitutes your acceptance of such change(s).

2. User Requirements and Registration

2.1 To use the Services, you represent that you are at least eighteen (18) years old and of legal age to form a binding contract. Children under the age of 18 or minors as determined by applicable national laws are not permitted to use Altis & Eve or the Services. Altis & Eve curates items for a mature, adult audience that appreciates the nuance and complexity of high-end craftsmanship. While products for children’s use may be sold on our platform, these products are intended for sale to adults only. Certain products may also be intended for individuals of certain ages or “mature audiences” only. By ordering such products, you certify that you are old enough to view, use, own, or receive them. We are not responsible for third-party content that you may find offensive, indecent, or objectionable.

2.2 You may not use the Services if: (a) you cannot enter into a binding contract with us; (b) you are located in a country embargoed by your country of residence or other relevant country; (c) you are on any agency list of prohibited persons or entities; or (d) you are banned from using the Services by us, in our sole discretion.

2.3 To access or use some of our Services, you may be required to create an account. When creating your account (“Account”), you agree to provide true, accurate, complete, and updated information about yourself, including contact details. You are responsible for keeping your registration information with us up to date. You are responsible for all activities that occur under your Account. You agree that you shall monitor your Account to restrict use by minors, and you will accept full responsibility for any unauthorized use of the Services by minors. You may not select as your username a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your Account to anyone else without our prior written permission. You agree not to create an Account or use the Services if you have been permanently banned from any of the Services. You may not share your Account or password with anyone, and you agree to notify us immediately at hi@altisneve.com of any unauthorized use of your password or any other breach of security.

2.4 Social Connectivity: You may also register an Account by connecting through a social networking service (“SNS”) account and its credentials (an “SNS Account”) as permitted by Altis & Eve. If you access the Services through a SNS as part of the functionality of the Services, you may link your Account with SNS Accounts by allowing us to access limited information of your SNS Account, for the purposes described herein and in our Privacy Policy, as permitted under the applicable terms and conditions that govern your SNS Account (“SNS Content”). You represent that you are entitled to grant us access to your SNS Account to use the Services without breach by you of any of the terms and conditions that govern your SNS Account. Please note that if a SNS Account or associated service becomes unavailable, or our access to such SNS Account is terminated by the SNS, then SNS Content will no longer be available. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE SNS PROVIDERS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH SNS PROVIDERS.

3. Rules and Restrictions

3.1 You agree to use the Services for your own use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with these Terms, the Policies, and all laws and regulations applicable to you. If your use of the Services is prohibited by any applicable laws, then you are not authorized to use the Services.

3.2 You are responsible for all activity associated with your Account. Therefore, you must protect the security of your Account and password and not share them with any third party. You must notify us immediately of any unauthorized use or security breach.

3.3 Exclusivity of Identity: You must not create multiple accounts. This is essential to maintaining the integrity of our limited-run collections and ensuring fair access for all members of our community.

3.4 Any sweepstakes, contests, raffles, surveys, games, or similar promotions (collectively, “Promotions”) made available through the Services may be governed by separate rules. If the rules for a Promotion conflict with these Terms, the Promotion rules will govern.

3.5 When using the Services, you agree and undertake not to take any action or make available any User Submissions through the Services that may:

(1) Infringe or violate another person’s rights, including intellectual property rights of our partner artisans;

(2) Violate any of these Terms, the Policies, or applicable laws and regulations;

(3) Engage in any unlawful, harmful, abusive, misleading, false, fraudulent, deceptive, threatening, harassing, defamatory, or otherwise objectionable conduct;

(4) Circumvent or attempt to circumvent any of these Terms, the Policies or other rules relating to the Services including the Promotions;

(5) Constitute unauthorized or unsolicited advertising, or junk or bulk email;

(6) Collect personal data from other users or use any such information collected from the Services;

(7) Engage in any conduct that is likely to cause a security breach of your Account;

(8) Obtain another user’s password, account, or other security information;

(9) Use a third party’s credentials, conceal your true IP address, or otherwise impersonate or misrepresent your identity;

(10) Violate or interfere with the proper functioning or security of any computer network;

(11) Run any form of auto-responder or “spam” on the Services, or any process that interferes with the proper functioning of the Services;

(12) Use manual or automated software to “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to the Services;

(13) Copy or store any significant portion of the content on the Services without written consent from us;

(14) Decompile, reverse engineer, or otherwise obtain the source code of the Services;

(15) Buy any products which you are not legally allowed to purchase or use;

(16) Abuse any promotions, discounts, or other benefits offered by us, or manipulate the price of any listed products; or

(17) Attempt to do anything prohibited in this list.

A violation of any of the foregoing is grounds for termination of your relationship with Altis & Eve.

4. Privacy

4.1 Your privacy is a cornerstone of the Altis & Eve experience. We handle your data with the highest level of discretion, using it only to curate a better experience for you. We do not engage in the mass-selling of user data. By using the Services and agreeing to these Terms, you acknowledge that you have read and agree to be bound by the terms of our Privacy Policy and Cookies Policy. These policies describe how we use encryption and administrative safeguards to protect your personal history and digital footprint.

5. Communications

5.1 You acknowledge that you may receive communications from us electronically, such as emails, texts, mobile push notices, and notices on or through the Services. You acknowledge that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

5.2 Concierge Outreach: We may communicate with you at any email address or telephone number that you provide us, to: (i) notify you regarding your Account; (ii) troubleshoot problems; (iii) resolve a dispute; (iv) notify you regarding your orders, payment and delivery updates; or (v) send you authentication texts. Standard data and messaging rates applied by your carrier may apply.

5.3 Marketing Materials: If you choose to receive our marketing materials, you acknowledge that we may send you promotional messages. Message frequency varies. You acknowledge that you are not required to consent to receive marketing messages as a condition of using the Services. You may opt out at any time by following the instructions in those messages or contacting hi@altisneve.com.

6. User Submissions

6.1 “User Submission” means anything posted, uploaded, shared, or otherwise provided by you through the Services. We welcome your feedback, photos of your acquisitions in their new homes, and your style reviews.

6.2 You grant us a fully paid, royalty-free, perpetual, irrevocable, worldwide, royalty-free, and fully sublicensable right and license to use, license, store, display, reproduce, save, modify, and create derivative works of your User Submissions for the purpose of operating and providing the Services and promoting the brand.

6.3 You agree that you will not post any User Submission that violates the rights of any third party. We reserve the right to remove any content for any reason in our sole discretion.

7. Ownership; Licenses; and Usage of Services

7.1 All materials displayed or performed on the Services—including, but not limited to, text, graphics, data, articles, photos, images, illustrations, and User Submissions—are protected by copyright and/or other intellectual property laws.

7.2 You promise to abide by all copyright notices, trademark rules, and restrictions contained in any content you access through the Services. You won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any content not owned by you without the prior consent of the owner of that content.

7.3 Altis & Eve and the logo are trademarks of the brand. All rights reserved. You are granted a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial use.

8. Third-Party Links and Services

8.1 The Services may contain links to third-party websites or services that are not owned or controlled by Altis & Eve. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that we are not responsible for such risks.

8.2 We encourage you to be aware when you leave our home and to read the terms of use and privacy policy of each third-party website or service that you visit or use.

8.3 Your interactions with other entities or individuals as a result of your use of the Services, including payments and deliveries, are solely between you and such third parties. You acknowledge and agree that we are not responsible for any loss or damage incurred as the result of such interactions.

9. Release

9.1 We expressly disclaim any liability that may arise between users of the Services. If there is a dispute between you and another user or any third party on our platform, we are under no obligation to become involved. To the fullest extent permitted under applicable law, you release Altis & Eve, our parents, subsidiaries, affiliates, directors, officers, employees, agents and successors from all claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.

10. Purchases

10.1 Artisanal Disclosure: You are responsible for reading the full product listing before purchasing. Many of our pieces are artisanal or handcrafted. By confirming your purchase, you acknowledge that natural variations in wood grain, leather texture, stone patterns, and hand-applied finishes are not defects, but rather hallmarks of luxury craftsmanship.

10.2 Total Cost: By confirming your purchase, you acknowledge your responsibility to pay the total cost of your order, including all applicable fees, sales tax, VAT, customs duties, shipping costs and other amounts associated with your purchase. Title to the product passes to you upon delivery to the carrier.

10.3 Importation: You agree that, where applicable, you will act as the importer of record for products purchased and you hereby authorize us to appoint a freight forwarding agent to act as your direct representative. We will not be liable if a product is delayed or denied customs clearance as a result of your failure to pay required duties.

10.4 Errors and Corrections: While we strive to provide accurate information, typographical errors, inaccuracies, or omissions that relate to pricing, product descriptions, availability, and offers may occur. Subject to applicable law, we reserve the right to correct any errors and to change information or cancel orders if any information on the site is inaccurate at any time without prior notice.

10.5 Material Integrity:

Leather Goods: Require specific care. Avoid prolonged exposure to direct sunlight and moisture.
Textiles: Silks and delicate linens should be handled according to the specific care labels provided.
Stone and Wood: These are living materials and may change slightly in character over time depending on their environment.

11. Refunds, Exchanges and Related

11.1 We assist you with customer services support involving payment, return, refund and other areas in connection with your purchase. We want you to be completely satisfied with your acquisitions from Altis & Eve.

11.2 For details regarding our return windows and eligibility, please visit our Return and Refund Policy. Standard items generally carry a 30-day return period. Bespoke and made-to-order items are considered final sale due to their personalized nature.

12. Rewards

12.1 You may receive credits, coupons, or other kinds of reward by use of the Services (collectively, “Rewards”). These are tokens of our appreciation for your loyalty. Rewards are non-transferable and cannot be redeemed for cash, except where required by law. You should read carefully the specific rules regarding each Reward as they are issued.

13. Ending Our Relationship

13.1 You are free to stop using the Services at any time. We are also free to terminate or suspend your use of the Services or your Account, for any reason in our discretion, including your breach of these Terms. We have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms. Even after your use is terminated, these Terms will remain enforceable against you.

14. Discharge; Disclaimer of Warranties

14.1 NEITHER ALTIS & EVE NOR ITS LICENSORS OR SUPPLIERS MAKE ANY REPRESENTATIONS OR WARRANTIES CONCERNING ANY CONTENT CONTAINED IN OR ACCESSED THROUGH THE SERVICES. THE SERVICES AND CONTENT ARE PROVIDED BY ALTIS & EVE ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

15. Limitation of Liability

15.1 TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY SHALL ALTIS & EVE BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE SPECIFIC ACQUISITION GIVING RISE TO THE CLAIM.

16. Indemnification

16.1 You agree to indemnify and hold Altis & Eve, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages, and expenses (including attorneys’ fees) arising from or in any way related to your use of the Services or your violation of these Terms.

17. App Store/Play Store

17.1 These Terms apply to your use of all the Services, including any applications available via the Apple, Inc. App Store or Google Play Store. You acknowledge that these Terms are between you and us only, and not with the store provider.

18. General

18.1 Assignment: You may not assign, delegate or transfer these Terms or your rights or obligations hereunder in any way without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

18.2 Choice of Law: These Terms are governed by and will be construed under the laws of the jurisdiction in which Altis & Eve is registered, without regard to the conflicts of laws provisions thereof.

19. Dispute Resolution

19.1 Mediation: We believe in the power of calm, direct communication. If a dispute arises, you agree to contact us at hi@altisneve.com to attempt an informal resolution.

19.2 Arbitration Agreement: If we cannot resolve the dispute informally within 60 days, all claims shall be resolved by binding, individual arbitration. You and we each waive the right to a trial by jury or to participate in a class action.